25 Years of Innovation: How PSAHelpline.ph Transformed Access to PSA Certificates for Filipinos Nationwide

This year, PSAHelpline.ph celebrates 25 years of pioneering innovation and service excellence in helping Filipinos conveniently access their PSA certificates—proof of its commitment to continuously improving how civil registry documents are delivered across the country.

Launched in 2000 as NSO Helpline Plus, the service is the first and longest-running PSA certificate ordering and delivery platform in the country. What began as a groundbreaking call-in hotline (737-1111) quickly became a trusted solution for millions of Filipinos seeking a more accessible and secure way to request birth, marriage, and death certificates, as well as Certificates of No Marriage (CENOMAR). By 2011, the service expanded its reach and convenience through the launch of its official website, allowing users to place orders online using desktops, laptops, tablets, or mobile phones—without the need to leave home.

In 2013, following the creation of the Philippine Statistics Authority (PSA) from the former National Statistics Office (NSO), the service was officially renamed PSAHelpline.ph. The rebranding reflected the platform’s strengthened role as a reliable digital partner of the PSA and marked a new phase in its commitment to making vital documents more accessible to Filipinos across the country. Today, PSAHelpline.ph continues to lead the way in digital service innovation, now also offering the Certificate of No Death (CENODEATH) and PSA certificates with QR codes for improved authenticity and verification.

Since then, PSAHelpline.ph has grown into a fully digital, nationwide platform trusted by millions. From its beginnings as a call-in service, it has continuously improved its features and operations. Today, users can conveniently order their PSA birth certificate, marriage certificate, death certificate, CENOMAR, or CENODEATH online without the need for a PSA online appointment. The process is simple: visit www.PSAHelpline.ph, fill out the online form, choose your preferred payment method (over-the-counter, mobile wallet, credit/debit card, or online banking), and wait for your PSA delivery to arrive.

Delivery takes approximately two (2) to three (3) business days within Metro Manila and three (3) to eight (8) business days for provincial addresses. Users can track their orders in real-time through the website.

Security and personal data protection are at the heart of PSAHelpline.ph’s operations. To safeguard sensitive information, the platform has implemented strict identity verification and delivery protocols. Applicants are encouraged to personally receive their documents. Alternatively, they may opt to claim their PSA certificate from select National Book Store and Robinsons Department Store branches—offering flexibility for those with unpredictable schedules.

PSAHelpline.ph also recently began issuing PSA certificates with QR codes, adding another layer of document security and making verification easier for institutions and individuals alike.

What began as a bold idea 25 years ago has grown into the most reliable PSA certificate online ordering and delivery service in the country. With responsive customer service via hotline (Monday to Saturday, 8 AM to 5 PM) and email support available 24/7, PSAHelpline.ph has not only made access to vital records more convenient, but also more dependable than ever before.

PSAHelpline.ph is proud to have been a trusted partner of the Philippine Statistics Authority for a quarter of a century—offering a fast, secure, and innovative way to get your PSA certificates online.

To request your PSA certificate today, visit www.PSAHelpline.ph.