The Citizen Services Call Center for Filipino Citizens by Filipinos
October 26, 2014
Need an NSO
birth certificate? A DFA passport? SEC documents? GSIS helpline or chat? Pilipinas Teleserv is here to serve you!
Since 2000, Pilipinas Teleserv has
been providing dynamic services to Filipinos with cutting-edge customer
management solutions and innovative business process outsourcing services. Primary
of these solutions is Citizen Services, an integrated customer service solution
that has changed the way people transact with government agencies.
Citizen Services is comprised of
essential people-oriented solutions in partnership with the National Statistics
Office, the Department of Foreign Affairs, the POEA, Civil Service Commission,
BIR, DTI, PhilHealth, NCC, DOH, the Government Service Insurance System, the
Securities and Exchange Commission, and the DPWH over the last decade.
The central services available to
Filipinos are:
NSOHelpline.com
Pilipinas Teleserv provides Filipino citizens with a stress-free alternative to acquiring their civil registry documents from the National Statistics Office (NSO) through NSOHelpline.com. Requests for birth certificates, marriage certificates, death certificates, and certificates of no marriage (CENOMAR) are made via the hotline or the website and delivered right to one’s doorstep.
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Mommy Helpline
DFA Passport Appointment System
Mommy Helpline is a series of infogra-pics from Citizen Services that
promotes parental awareness regarding NSO, DFA, and other related
materials to assist mothers in finding answers to common (and uncommon)
questions regarding the proper registration, application, and record
processing of their children.
Citizen Services has partnered with several mommy bloggers of Mommy Bloggers Philippines, which I am proud to belong. To extend our help in behalf of Mommy Helpline, some common and uncommon questions concerning birth certificate, passport, Social Security System application, and the likes are being discussed to help moms, who are the primary care givers of families and the ones
who take charge in matters about our children's documents..
Pilipinas
Teleserv has transformed the way Filipino citizens transact with the Department
of Foreign Affairs (DFA) through the DFA Passport Appointment System. The
process of applying for a new passport and renewing an expiring passport has
become much more swift and convenient as applicants can now properly plan their
visits to the DFA offices.
GSIS Contact Center
From
September 2012 until March 2014, Pilipinas Teleserv managed the Philippine
Government’s ambitious Contact Center ng Bayan project, a national helpdesk
that utilizes citizen vigilance to keep government offices and agents
accountable for their actions. Concerned citizens can lodge complaints and
request for information via the hotline, SMS, and email.
SEC Express System
A non-appearance application system integrating an
online and contact center-based application process of documents being
requested from SEC. One can access www.secexpress.ph or call (02)737-8888 to
facilitate processing.
Continuously
committed to innovation, Pilipinas Teleserv pushes forward towards a decade and
half of providing and finding more convenient and flexible means of making
government services accessible to Filipino citizens.
NSOHelpline.com, The Travel and Hassle-Free
Way of Getting an NSO Birth Certificate
If you need
an NSO birth certificate for travel, passport, enrollment, claims, ID
application, or VISA processing, going to the nearest NSO Serbilis Outlet is a
sure way of getting your hands on that very important document.
However,
getting to the nearest NSO Serbilis Outlet is becoming quite a challenge
nowadays, with MRT-related concerns all over the news and the ever present
traffic jam of the city an omnipresent fact of life. Of course when you
successfully arrive at your destination, queuing in line and waiting for the
processing is part and parcel of the experience. Add all the effort and
expenses, and probably the need to apply for work leave, and you dedicate a
day’s worth of your life just to get a copy of your NSO document.
But what if all
you need to do is to sit down, open your computer and open the browser
www.nsohelpline.com side by side with your Facebook browser? What if you can
apply for your NSO birth certificate by clicking and typing the needed info in
one easy online form? What if all you need is one click or phone call to (02)
737-1111 and your NSO birth certificate will be delivered to you in 2-3 days
right at your doorstep, anywhere in the Philippines? Now that ain’t so hard. It
would probably take about 15 minutes of your time, without having to apply for
work leave mind you because you can do it anytime 24/7.
www.NSOHelpline.com
– Fast, Hassle-Free, Easy. Try it today.
DFA Passport Appointment System –
World-class Passport Processing
Getting a
passport is better and easier now than ever. Before you even get to the DFA,
you will be informed of your assigned date and time, eliminating the need for
long queues and ensuring convenient and efficient processing. Plus, you have
the choice of numerous DFA passport processing locations to choose from like
DFA ASEANA, DFA Manila, DFA Megamall, DFA Ortigas, DFA Cubao, and DFA Alabang.
www.passport.com.ph
is your easy access in getting an appointment for your DFA passport
application. Quick, simple, and empowering, the service allows you to choose
the date, time, and location at your convenience all in one click. And if you
want to talk to someone, simply call the hotline (02) 737-1000 to get
assistance from our Customer Care Officers. You can also enjoy the benefit of
getting your passport delivered to your doorstep, no need to go back to the DFA
for claiming.
The Department of Foreign Affairs
in partnership with Pilipinas Teleserv has now made requesting for new and
renewal of passport more accessible, efficient and world class for every Filipino.
SEC Express System – Online Processing and
Delivery of SEC Documents
SEC
documents can now be requested online. There's no need to go to the SEC to get
plain or authenticated copies anymore. Documents like articles of incorporation/partnership,
by-laws, general information sheet, increase/decrease of capital stock, audited
financial statements, registration data sheet, resolution (minutes),
secretary’s certificate, board resolution, and other documents can now be requested
easily.
Simply log
on to www.secexpress.ph to request
for SEC documents. You may also call 7378888 Monday to Saturday, from 8am to
5pm.
You can pay
for your document requests using VISA or MasterCard. Your documents will be
delivered anywhere in the Philippines within 3 working days. It’s that easy.
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